Celebrating Milestones!
Mel Cross -
16 years with MOVE Bank
Mel Cross recently celebrated her 16-year milestone working at MOVE Bank. We sat down with her to learn more about her journey and the highlights along the way.
Mel began her career at Railways Credit Union in 2008, joining in a part-time job-share role. “I started working two days a week, mainly handling personal loan documentation and funding,” she recalls. At the time, this role was the perfect fit for balancing work with raising a young family.
As the years went by, Mel gradually increased her hours to a full-time position. “Over time, I’ve spent most of my time in lending operations, and I also worked in banking operations for a few years,” she shares. Her progression through various departments allowed her to build a well-rounded understanding of the business.
When asked what initially attracted her to the organisation, Mel points to the flexibility, but also the smaller, family-like atmosphere. “You know everyone by face and name, which is so nice”. The community feel, and the balance between work and personal life have been key factors in her long-term commitment.
Throughout her career, Mel has had several memorable moments. One of the highlights came in 2022 when she was named Employee of the Year. “Being recognised for my hard work was such a wonderful feeling,” she says.
Another standout experience has been the team-building activities, which have helped strengthen relationships among staff while also providing fun and unique experiences. “We’ve done some amazing things, like learning to play the violin at one event and running around the city like the Amazing Race in another,” she said. These events have made lasting memories and deepened the bonds among her colleagues.
Mel currently works as a Senior Lending Operations Officer and is an invaluable member of the team. Her extensive experience provides a wealth of knowledge, which she generously shares with her colleagues. With her 'member-first' approach, she consistently delivers exceptional outcomes for our members and inspires those around her to do the same.
For those starting their careers at MOVE Bank, Mel has simple advice: “Don’t be afraid to ask questions, as everyone is always willing to help.”
Congratulations on 16 years Mel! Thank you for your dedication. We are so lucky to have you on the team!
Bethany Duxbury-Jones -
From Training to Employee!
Bethany recently completed a school-based traineeship and is about to transition into a full-time role at MOVE Bank. Here’s a look at her journey so far.
When asked what drew them to MOVE Bank, Bethany explained, “I’ve always wanted to pursue a career in finance, and MOVE Bank stood out to me because of its strong values and customer-first approach. I did some research before my interview and loved how the company focused on genuinely serving members, unlike larger banks where customers sometimes seem secondary.”
They continued, “When I met Maree during my interview, her energy and passion for the team really resonated with me. I could tell she genuinely cared about her employees, and that’s when I knew I belonged at MOVE Bank.”
Reflecting on their time as a trainee, they shared, “Being a trainee at MOVE Bank was the best decision I’ve made. I graduated high school and completed a Certificate III in Business Administration while working part-time. It was a busy year, but the support I received from my colleagues and supervisors made all the difference. Hearing my team cheer me on and count down until I went full time gave me the confidence to keep going.”
“It wasn’t just about the work; it was the relationships I built here that I’ll cherish forever,” she added.
Bethany emphasised the incredible support she received: “The training and mentorship I received were outstanding. My colleagues and managers helped me navigate my responsibilities, and I never once felt afraid to ask questions—no matter how small. I always felt appreciated, not just for my work, but for who I am. They truly cared about my success, both professionally and personally.”
“I was able to balance my schoolwork and certificate while preparing for full-time work,” she said. “It’s clear that my colleagues and managers wanted me to succeed, and that made me feel even more motivated to reach my goals.”
When asked about proud moments, she responded, “I feel proud every day, especially when I learn something new or overcome a challenge. But the moments I cherish the most are when my manager takes the time to thank me for my efforts. It’s really encouraging to know that my hard work is noticed and appreciated. It keeps me motivated to continue giving my best.”
Reflecting on their favourite part of working at MOVE Bank, they said, “My favourite part is the relationships I’ve built with my colleagues. They’re not just coworkers; they’re friends. The level of care and support here is unlike anything I’ve experienced before. MOVE Bank truly prioritises its employees, and I’ve never felt stressed or unsupported. It’s a workplace where I feel valued, and I couldn’t ask for more.”
We’re excited for what the future holds for Bethany and look forward to seeing her continued success!
