Temporary Change to Phone Queue Opening Time – Wednesday 25 March 2026
We want to let our members know about a temporary change to our phone queue opening time next week. On Wednesday, 25 March 2026, our phone queues will open at 9:30am AEST instead of 9:00am.
This short delay is to support important professional development for our team, helping us continue to deliver high‑quality service to our members. Our phone queues will return to their usual opening time of 8:30am AEST from Thursday, 26 March 2026.
If you need assistance during this time, you can still access a range of self‑service options via our website, including online banking and secure messages.
We appreciate your patience and thank you for your understanding.
