Digital Wallet

If you are concerned that your Visa card has been lost or stolen, you are able to restrict it within Internet Banking.

Within Australia
If your Visa card has been lost or stolen in Australia, call us on 1300 362 216 during business hours. (Monday - Friday from 8.30am - 4.30pm AEST).

To report a lost or stolen card outside business hours please call the Visa Lost / Stolen Card hotline on 1800 621 199.

Overseas
If your Visa card has been lost or stolen outside Australia, please contact Visa Global Customer Assistance Services using one of the local toll-free numbers provided on the Visa website.

This service is available 24/7, they can help you:

• Block your card to prevent fraudulent activity

• Arrange a replacement card

• Provide emergency access to cash

You can order your replacement card when you contact us to report your card as lost or stolen. MOVE Bank will provide you with your first replacement card free of charge.

More information about subsequent and overseas card replacements is available on our Fees & Charges page.

There are a number of ways you can activate your card:

1. Via Internet Banking

Log on to internet banking
Select “Accounts”, and then “Card Activation” 
Enter the required information and select activate.

2. Via MOVE Bank App

Within the MOVE Bank app, select “Cards” from the bottom menu.
Select “Activate Card”
Enter the required information and submit.

3. Contact Us

Call us on 1300 362 216 during our contact centre trading hours.

Log on to internet banking
Select “Accounts”, and then “Card Pin Change”
Follow the prompts to update.

Within the app, select “Cards” from the bottom menu.
Select “Change PIN”
Follow the prompts to update.

For more information on PIN safety, click here.

Contact us on 1300 362 216 during our contact centre trading hours and speak to a consultant.

Joint account holders are also able to have their own Visa Debit card.

Nothing! If you are actively using your card, a renewal card will be sent to you automatically during the month of expiry.

Yes, you can use your card overseas. Please advise us of overseas travel prior to departure to ensure your international transactions are not blocked.

Your card will be accepted at any ATM displaying the Visa logo. Please be aware that ATM operators may charge a fee for using their facility.

More information about fees and charges for overseas transactions is available in the Special Service Fees section of our Fees & Charges page

You can withdraw up to $2,000 per day, per card.

Stay away from online stores that do not offer secure transactions. Look for the ‘s’ in the URL (https://www) and a closed padlock icon in the URL bar can identify if a store is secure.

Look out for free trials & subscriptions. Some websites will offer a free trial for a product (such as online games, or apps) and then start charging you a subscription.

Learn more about VISA card security here.